Hami support
Stuck, found a bug, or lost some seeds? Send us a note and we'll help.
Contact
Email us at:
support@coretan.dev
You can also tap Send Feedback in Hami's Settings. That attaches the app version and a few details that help us reproduce the problem. See what it sends.
Common questions
Do I need an account?
No. Hami works offline and never asks you to sign up. Your village and progress live on your phone.
Where is my data stored?
On your device. Hami does not upload your sessions, check-ins, or village to a server. The only things that leave your phone are feedback you choose to send and the App Store purchase itself. Details are in the privacy policy.
How do I back up or move to a new phone?
In Settings, choose Back Up Progress. Hami makes a small JSON file and opens the share sheet, so you can save it to Files, iCloud Drive, or anywhere else. On the new phone, choose Restore From Backup and pick that file.
The backup holds progress and settings. Screen Time app choices are not included; pick them again in Strict Focus.
Strict Focus is not blocking anything
Strict Focus needs iOS 16 or later and Screen Time permission. Open Strict Focus in Hami, allow access when iOS asks, then choose the apps or categories to shield. If you declined earlier, go to iPhone Settings → Screen Time and allow Hami, or remove and reinstall the app to be asked again.
Shields lift when you pause or end the session, and when the timer runs out even if Hami is closed.
How do I restore Hami Pro?
Open Settings in Hami and tap Restore Purchases. Make sure you are signed in to the same Apple account that bought it. Refunds go through Apple: Settings → Apple account → Media & Purchases → Purchase History, or reportaproblem.apple.com.
Reminders arrive late or not at all
Check that notifications are allowed for Hami in iPhone Settings, and that Focus modes or Do Not Disturb are not silencing them. Hami uses local notifications, so no internet connection is needed.
How do I delete my data?
In Settings, choose Clear Local Data and confirm. That resets progress, your village, and reminders. Deleting the app removes everything else Hami stored on the phone. If you sent feedback and want those reports deleted too, email support@coretan.dev.
read the privacy policy
